Voice AI
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
How AI Transformed Fraud Prevention & Member Services at Dupaco Community Credit Union
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In our recent live webinar – ‘How Dupaco Community Credit Union Sets the Standard for Fraud Prevention and Member Experience with AI’ – we were joined by Todd Link (Chief Risk Officer, Dupaco),…
Unlocking AI ROI – How interface.ai Transforms a Costly Call Center into a Revenue Driver
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Call centers are a constant balancing act for financial services. Institutions must strive to maintain exceptional customer service while managing rising operational expenses. Traditional solutions often involve increasing team size or outsourcing, but…
AI-Powered Device Biometrics – Watch the Industry-First Innovation in Action
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At interface.ai, we’re reimagining what secure AI banking looks like. With the recent launch of our AI-powered device biometrics, we’ve made security seamless by integrating Face ID and Fingerprint ID capabilities directly into…
Device Biometrics: The Next Generation of AI Banking Authentication
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interface.ai is setting a new benchmark in banking authentication with the launch of device biometrics within its Voice AI and Chat AI solutions. An industry-first release, device biometrics is now integrated into interface.ai’s…
The Challenges of Outsourcing Call Centers and Why Financial Institutions are Turning to AI
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The rise of call center outsourcing for overflow and after-hours calls was a logical and understandable evolution. In the late 1990s and early 2000s, company call centers recognized two developments – 1) their…
How to Create the Best Credit Union Member Experience in One of the Most Competitive States
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In Delaware, competition in the financial services industry is fierce. As of 2024, there are 17 credit unions, five community banks, and 20 banks in Delaware alone. To stand out in this state,…
Generative AI Use Cases in Banking 2024 – Real-world Results
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There’s a lot of conversation around the potential of Generative AI in banking. While it mostly began with uncertainty, talk has now firmly shifted. Organizations are not wondering if it will have a…
Responsible by Design – 5 Foundations of Responsible AI in Financial Services
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The banking industry has more potential than any other to benefit from AI and Generative AI, according to Accenture’s latest AI report. And yet with this great promise comes ethical, compliance, and security…
