Voice AI
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
Agentic AI Vendors – Who’s Leading the Shift from Bots to Autonomous Agents?
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Agentic AI is changing the role of artificial intelligence — from responding to requests to acting with autonomy. As more industries adopt this new generation of AI agents, a growing number of vendors…
Getting Members On Board: Best Practices for Launching an AI Voice Assistant
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Launching an AI voice assistant is a big step forward in improving member service – but even the smartest technology needs the right introduction. For credit unions, the key to success isn’t just…
Fortify your AI Voice Agent and Call Center: How Caller ID Verification & Device Biometrics Redefine Fraud Prevention
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Introduction Financial institutions (FIs) – including banks and credit unions – continually face the challenge of protecting members’ sensitive information while offering simple, quick ways to access accounts. Legacy methods like solely asking…
AI Agent Use Cases: What Today’s Smartest AI Agents Can Actually Do
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If you’re reading this blog, chances are you’ve started hearing about the next big thing in AI: AI agents. They’re popping up everywhere — in industry headlines, at conferences, and in pitch decks…
Re-thinking Omni-Channel Strategy with Latest Advances in Generative AI and Agentic AI
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In today’s fast-paced financial services landscape, credit unions and community banks face a dual challenge: delivering exceptional customer experiences while keeping costs in check. Many institutions have adopted a multi-channel approach—chat, text, social…
Credit Union Membership Growth Strategies: What’s Working in 2025?
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Credit unions across the U.S. added approximately 1.9 million new members in 2024, according to the National Credit Union Administration (NCUA). But not all credit unions are seeing the benefits of this rising…
We Asked the Top AI Assistants What the Best Voice AI Platform is – They Said interface.ai
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In a market full of Voice AI platforms, how do you know what’s the best for your credit union? Instead of making the case ourselves, we let AI decide. We asked two of…
Upgrading IVR to Voice AI – What Really Happens When Financial Institutions Make the Switch
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The era of static IVRs is coming to an end. Once a staple in banking, IVR systems haven’t evolved to meet the expectations of modern consumers. Customers find them frustrating at best, and…
