Employee AI
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
The Research Results Are In: How Employee Agent Assist Empowers Credit Unions & Community Banks
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Credit unions and community banks face a balancing act today – delivering exceptional member service while maintaining operational efficiency. Emerging research from the 2025 study “Generative AI at Work” published in The Quarterly…
The Best AI Doesn’t Replace Agents – It Supercharges Their Performance
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Artificial intelligence has often been met with skepticism in customer service, with concerns about job displacement and depersonalized interactions. However, this narrative misses the potential of AI when implemented effectively. The best AI…
Sphere for Employees – The Agentic AI Copilot Transforming Efficiency & Experience in Financial Services
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Frontline staff in banks and credit unions have to maintain a (seemingly) impossible balance. On the one hand, rising customer expectations challenge them to deliver evermore knowledgeable and personalized service across channels. On…
Facing High Call Center Attrition? Here’s How to Retain Your Best Talent
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Call center attrition in North America is shockingly high. The pandemic triggered a wave of resignations across industries and roles, with customer service and support being particularly hard-hit. Unfortunately, this doesn’t appear to…
How an AI Copilot Can Lift the Expertise of Agents, Bankers & Branch Staff
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What is an AI copilot? A copilot is a trusted expert that’s always at your side. In aviation, where the term originates, the copilot works as a team with the captain, communicating, coordinating,…
How Can Call Centers Improve Operations by Implementing AI?
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The cutting-edge technology—Artificial Intelligence (AI) and Machine Learning (ML) have impacted several industries and their processes, including banks, HR processes, hospitals, and many more. Gartner suggests that 37% of organizations have globally implemented…
Will Artificial Intelligence Replace Call center Agents?
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Call centers have been around for quite some time now. While many still employ a veritable army of agents, there are those who have moved up and achieved partial or complete call center…
