Academy
Develop context-aware conversations with minimal effort
Academy App within the interface.ai platform helps you create and manage the knowledge base that assistants leverage to converse with end users
Train
Collaborative
For experience specialists and developers to build and train AI assistants for multiple channels and languages.
Pre-built Intelligence
Import existing packages from our package library for ready intelligence and domain understanding.
Always Learning
Easily add trigger phrases or training data by using our advanced text editor with Intellisense.
Customizable
Create using experience models to build and manage complex conversational flows to provide rich actionable responses to user queries.
Powerful Inference
& Reasoning
Knowledge graphs are used for efficient data representation, retrieval, power inference, reasoning and recommendations.
Intuitive User
Interface
Easily build and visualize using our intuitive user interface.ai that helps build assistants fast.
Contextual
FAQs
Define contextual FAQs with respect to entities, experiences, packages and Custom tags.
Developer
Friendly
Code snippets that can be reused that are part of the packages such as business rules and validations that can be coded through the UI.
Deploy
Deploy and integrate assistant
Integrate with existing systems of record with pre-built connectors to popular enterprise applications, such as CRM, loan origination, digital customer service and contact center systems, on-premises or in the cloud.
Measure
Advisory
Measure assistant's performance
Advisory App provides real time insights and dashboards on the assistant’s performance to enable better decision making.
Centralized
Dashboard
Real-time data, visualizations and actionable insights for enterprises to continuously measure, analyze, and refine the assistant.
Real-time Actionable
Insights
To make data-driven decisions for improving the performance of the AI assistant.
Conversational
Analytics
For a deeper understanding of the customer behavior, popular intents, channel-specific usage and other business metrics.
Training
Analytics
Get insights into training data performance & take targeted actions with Live tips on how to improve bot performance.
Refine
Assistance Performance Testing
Refine with Assistant Performance Test
Assistant Performance Test (APT) helps you improve your assistant by continuous human assisted learning. Helps with annotation of conversations for improving assistant’s performance.
Centralized
Dashboard
Learning models for clustering unmatched or unhandled queries based on closely matched experience to power efficient and faster training.
Machine Learning
Models
To suggest new experiences to developers and append AI assistant functionality based on the user interest.
Test and
Evaluate
After refining, run the regression test suite to ensure correctness and introduce new improved metrics.
Agency
Agency
Switch to customer care
Agency App lets you switch to customer care by providing human assistance when required by the end users.
Live Agent
Support
To help connect to human agents for further assistance beyond the AI assistant.
Sentiment and
Tone Aware
The Assistant can route conversations to Customer Support Agents.
Taggers
Allows developers to
configure a Tagger in a live
conversation and assist with
query understanding.
Automatic Routing
After configuration, route
to the right escalation
channel based on various
parameters and historical data.