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Other Case Studies
Horacio Garcia-Korosec,
Director of Member Experience & Strategy
Del-One Federal Credit Union Automates More Than ⅔ of Member Service Inquiries with Voice & Chat AI
Rhonda Neathery,
VP, Digital Branch
WEOKIE Federal Credit Union Transforms Member & Agent Experience with Voice AI Upgrade
Edward Barcinas,
Director of Customer Experience,
Bank of Guam Taps Generative AI to Scale Digital-First Support
"As a community bank, serving primarily island nations, we’ve always been digitally focused. Whether we’re thinking about meeting our most...
Carolyn Jordan,
Chief Growth Officer
Intelligent Virtual Assistant for Neighborhood Credit Union
“Our call handling rates increased from 50% to 90% within 2 days of Nick's deployment, which has allowed our agents to focus more on...
Troy Kyle,
Chief Information Officer
Intelligent Virtual Assistant for America's Credit Union
“The possibilities with interface.ai on the automation we could achieve, the customizations possible with the solution, the impact enabled for...
James Chang,
Chief Executive Officer
Intelligent Virtual Assistant for Pasadena Service Federal Credit Union
“The experience that interface.ai was offering was far superior than the other AI platforms...
Travis Frey,
Chief Technology & Security Officer
Intelligent Virtual Assistant for Dover Federal Credit Union
“We have achieved 40% call automation on day 1 of launch of ‘Beau’, our Intelligent Virtual Assistant, powered by interface.ai”
Josh Herzog,
Vice President of Operations Experience & Payments
Intelligent Virtual Assistant for KeyPoint Credit Union
“The team at Keypoint was greatly impressed by what interface.ai was able to offer currently and had laid out a detailed roadmap for the future...
Todd Rothenberger,
SVP/Chief Member Experience Officer
Intelligent Virtual Assistant for Diamond Credit Union
“We believe that this technology will allow us to get answers to our member’s questions quickly with 24/7 availability. Currently...
Matthew Herrick,
Senior Vice President Marketing & Financial Services
Southland Credit Union’s Intelligent Virtual Assistant
“We have been very impressed with the solution provided by interface.ai. The committee was blown away by the demo and what we can...
Dan St. Hilaire,
Chief Executive Officer
Northern Credit Union’s Intelligent Virtual Assistant
“The IVA will free up our employees from working on transactional activities and enhance the quality of work, thus improving employee morale...