Fall 2024 Product Release: interface.ai Reinforces AI Leadership in Financial Services with Device Biometrics & Instant-Deploy Generative AI

interface.ai, the leading provider of agentic AI solutions for community banks and credit unions, has unveiled its latest industry-leading innovations as part of its Fall 2024 Product Release. Following months of dedicated R&D and significant investment, interface.ai has launched two flagship products: device biometric authentication and Generative AI bot training. These industry-leading releases set an unprecedented standard for secure, rapid AI deployment within financial services.

Building on over seven years as the trusted AI partner for financial institutions, interface.ai’s latest releases underscore its leadership in banking AI innovation. They also expand upon interface.ai’s comprehensive AI platform that delivers a seamless, unified experience across voice, chat, and co-pilot experiences, founded on the most advanced security architecture. With a focused mission to continually advance AI in financial services, interface.ai’s latest releases solidify its role as a true innovator, equipping banks and credit unions to enhance security, accelerate deployment, and seamlessly adapt to industry challenges.

Industry-first security: Device biometrics for a trusted banking experience

As financial institutions face growing threats from fraud and unauthorized access, the demand for advanced security has never been more urgent. In response, and after extensive R&D, interface.ai is proud to be the first financial services AI provider to add device biometrics to its suite of security solutions. This technology leverages device-based fingerprint and facial recognition technology to authenticate users across voice and chat AI. It represents a major leap forward in AI security, empowering institutions to stay one step ahead of evolving threats with unprecedented ease and confidence.

This release builds upon interface.ai’s industry-leading authentication approach that mitigates fraudulent activity. This risk-based, multi-factor authentication system combines biometrics – device and voice – AI-driven analysis, and caller anti-spoofing. This powerful trifecta – only provided in financial services voice AI by interface.ai – ensures the highest level of protection against evolving threats, while eliminating friction for users.

“Security in financial services demands constant innovation,”  explained Srinivas Njay, CEO of interface.ai. “”With device biometrics, we are not just offering a new authentication method – we are enhancing our already formidable security framework, offering financial institutions the perfect balance of frictionless access and robust protection.”

In addition to this industry-leading release, interface.ai has also expanded its biometric consent options. The company now offers integrations to DocuSign, IMM eSign, and Acrobat Sign.

Rapid deployment: Train a conversational bot in minutes with existing content

As part of its Fall 2024 product release, interface.ai has also released a proprietary Generative AI capability that redefines the speed of training highly capable AI-powered bots. Traditionally, training an AI bot involves manually scripting every question and response – a process that can take several months, despite the vast majority of this information already existing with company resources or on the website.

interface.ai’s new solution instantly transforms this time-consuming process. By directing the AI to your company content – website URLs, documents, and multimedia – it automatically learns from the data and is ready to provide accurate responses on day one. Better still, the AI continuously scrapes for updates, so when content changes, responses stay up-to-date and accurate without any manual effort. This doesn’t only dramatically reduce time and cost of bot training – it also improves the AI’s accuracy and capability.

A traditional AI system provides responses by matching questions to predefined answers, relying on specific keywords and rigid mappings. This approach is highly limiting as it can’t interpret nuanced or unfamiliar variations of questions outside its programmed scenarios. In contrast, by leveraging large language models (LLMs), interface.ai’s Generative AI can dynamically interpret questions and construct responses based on a deeper, semantic understanding. When keywords, phrasing, or even spelling varies, it can still understand the intent and provide a contextually-aware response. This allows it to answer more queries, more accurately, in a more conversational style.

“Our latest Generative AI capability provides a game-changing solution for financial institutions looking to scale their AI capabilities quickly and effectively,” said Srinivas Njay. “By streamlining the chatbot training process, we are empowering banks and credit unions to harness the full potential of AI at a fraction of the cost and effort, while providing a more dynamic, conversational experience that resolves more queries.”

In addition to these major enhancements, the platform’s content organization has been enhanced with new features that boost efficiency and ease of use. Administrators can now organize and categorize files in a structured folder system when uploading content, making it easier to manage and access critical information. For financial institutions with larger file repositories, the platform now supports direct synchronization with SharePoint, allowing administrators to seamlessly import and sync documents from SharePoint sites. This enhancement ensures that institutions can efficiently manage vast content libraries while keeping their AI systems updated in real-time.

Pioneering the future of financial services AI

With the Fall 2024 release, interface.ai continues to assert its leadership in AI innovation for financial services. By introducing device biometrics, the company sets a new standard for secure, seamless authentication, providing financial institutions with a comprehensive, multi-factor solution to combat ever-evolving threats. Simultaneously, the rollout of its advanced Generative AI capabilities revolutionizes how banks and credit unions deploy AI-driven chatbots, drastically reducing both time and cost, while enhancing accuracy and scalability.

This product release reflects interface.ai’s unwavering commitment to advancing AI security, operational efficiency, and customer experience for the financial services industry. To learn more about interface.ai’s biometric and security capabilities, click here. To learn more about interface.ai’s Generative AI training capabilities, click here.

[END]

**About interface.ai**

interface.ai is a leading provider of agentic AI solutions, specializing in serving community banks and credit unions. Its AI platform delivers a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and operates autonomously. Committed to driving automation, ensuring compliance, and enhancing customer satisfaction, interface.ai offers pre-trained AI solutions that are easy to integrate, scale, and manage. Trusted by close to 100 financial institutions, interface.ai is dedicated to helping them achieve their business goals while empowering their customers to achieve financial wellness through agentic AI.

For more information, please visit https://interface.deepanshgupta.in/ or contact the below.

Media Contact

Chris Bechtel, VP, Marketing, interface.ai  

Email: ch***********@in*******.in

Phone: 310-963-5692