What Agentic AI Leaders are Saying About the Next $140bn Tech Boom

In 2023, enterprise investment into Generative AI was projected at $16bn. By 2027, this investment is predicted to soar to over $140bn. 

This trend is possibly not a surprise to many. 77% of business leaders fear their companies are missing out on Generative AI. However, while organizations are falling behind on adopting this technology, another development is taking shape that is predicted to have an even greater long-term impact: agentic AI.

Agentic AI refers to AI systems that can act autonomously. Rather than being constrained by predefined rules or ‘prompts’, agentic AI can act by itself, making decisions and taking actions without constant human oversight. It continually learns from its environment and interactions to provide proactive assistance that doesn’t just react, but anticipates needs and behaves accordingly. 

Read more: What is agentic AI & why is everyone talking about it

Who are the major agentic AI leaders and what are they saying?

Agentic AI is the talk of the town. In Forrester’s Top 10 Emerging Technologies in 2024, agentic AI was noted as “perhaps the most exciting development reflected on this year’s list… AI agents are leveraging advanced language models to perform complex tasks, make decisions, and interact autonomously on behalf of enterprises or individuals. This shift from purely generative AI to “agentic AI” promises more sophisticated and less brittle automation capabilities.”

So who are the major agentic AI leaders now and what are they doing in the market?

OpenAI

“We want to make it possible to interact with AI in all of the ways that you interact with another human being. These more agentic systems are going to become possible, and it is why I think 2025 is gonna be the year that agentic systems finally hit the mainstream…If we do it right, it takes us to a world where we actually get to spend more time on the things that matter and a little less time staring at our phones”  – Kevin Weil, Chief Product Officer, OpenAI

Microsoft

“Agents are not only going to change how everyone interacts with computers. They’re also going to upend the software industry, bringing about the biggest revolution in computing since we went from typing commands to tapping on icons.” – Bill Gates, Co-founder, Microsoft

Google

“By 2024, AI will power 60% of personal device interactions, with Gen Z adopting AI agents as their preferred method of interaction.” – Sundar Pichai, CEO, Google

Amazon

“AI agents will become our digital assistants, helping us navigate the complexities of the modern world. They will make our lives easier and more efficient.” – Jeff Bezon, Founder and Executive Chairman, Amazon

interface.ai – An agentic AI leader in financial services

While global tech giants lead the charge in the advancement of agentic AI, industry-specific players like interface.ai are transforming how agentic AI is applied in financial services. interface.ai’s solutions are built specifically for community banks and credit unions, transforming the banking experience through customer, member, and employee agentic AI.

Sphere for Employees is an industry-first, agentic AI copilot that supports banking frontline staff online and in-branch. Acting as an autonomous and highly intelligent assistant, Sphere automates common queries, sources and provides information, and delivers data-driven recommendations to frontline staff. 

Through integrations, Sphere automates tasks and workflows, combining the functionality of multiple applications into just one platform so employees don’t need to juggle between systems. This results in greater efficiency, as well as superior customer experience. 

Crucially, this copilot doesn’t just respond to commands – it  predicts needs, processes complex queries, and executes tasks autonomously, such as managing account balances, completing transactions, or recommending personalized financial solutions.

Sphere isn’t just built for employees – it’s also designed for customers. Sphere for Customers is an agentic AI copilot that transforms the way customers interact with their financial institutions. It delivers personalized, on-demand support, empowering customers with the ability to manage their accounts, ask complex questions, and access tailored financial advice through natural, conversational interactions.

Sphere for Customers enhances the banking experience by ensuring every interaction is secure, seamless, and truly customer-centric – boosting satisfaction, loyalty, and operational efficiency for any credit union and bank.

Wrap-up 

interface.ai is the only financial services provider to offer an agentic AI copilot built specifically for banks and credit unions. As a hyper automation tool, it aims to automate nearly 95% of all inquiries currently handled by customer support, contributing to significant improvements in operational efficiency.

If you’d like to learn more about Sphere and how you could adopt this agentic AI into your institution then, read this blog.