Navigating Banking Compliance Regulations: How interface.ai Complies with “Time is Money” Initiative
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The Biden-Harris administration’s “Time is Money” initiative targets companies that waste consumers’ time and money through inefficient practices, poor chatbot experiences, and frustrating ‘doom loops’. interface.ai’s solutions are already fully compliant with these…
Call Center Cost Savings – Stop Outsourcing Overflow & After-hours Calls, Start Automating
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Credit unions and banks are facing increasing pressure to provide superior customer service while managing operational costs. For many institutions, call center outsourcing, particularly for overflow and after-hours calls, has been a go-to…
Facing High Call Center Attrition? Here’s How to Retain Your Best Talent
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Call center attrition in North America is shockingly high. The pandemic triggered a wave of resignations across industries and roles, with customer service and support being particularly hard-hit. Unfortunately, this doesn’t appear to…
Want to Train an AI Chatbot in Minutes, not Months? interface.ai GenAI Instantly Transforms Existing Content into Accurate Interactions
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Financial services are under immense pressure to deploy AI, but there are two common , interrelated challenges that they’re facing – the time it takes to train an ai chatbot balanced with optimal…
interface.ai Launches Industry-First Spanish GenAI Voice Banking Assistant
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Leader in conversational AI advances telephone banking with the industry’s first GenAI-powered multilingual voicebot. Since its inception in 2015, interface.ai has consistently led the development of AI for financial services. With this mission…
Combating Deepfake Voice: interface.ai’s Pioneering Authentication Approach
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Deepfakes may have initially gained notoriety through manipulated celebrity videos, but it has since crossed into far more dangerous territories – particularly for financial services. The threat of deepfake voice to financial services…
Maximizing ROI from AI Investments: interface.ai’s Recommendations for Banks & Credit Unions
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Gartner predicts that 30% of Generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025. This leaves the financial services industry at a critical juncture. While most…
A New Era of Voice Security: Vital Voice Authentication for Banking in 2024
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There’s no doubt that cyber threats targeting financial services are becoming increasingly sophisticated. Fraud, identity theft, and data breaches are rampant – and costly. According to a recent report by IBM, financial organizations…
