Pros and Cons of Generative AI: Is It Right for Your Organization?
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Generative AI, as we know it today, began to take shape in the early 2010s. Since then, fueled by the emergence of the transformer architecture, Generative AI has rapidly grown to become a…
What Agentic AI Leaders are Saying About the Next $140bn Tech Boom
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In 2023, enterprise investment into Generative AI was projected at $16bn. By 2027, this investment is predicted to soar to over $140bn. This trend is possibly not a surprise to many. 77% of…
Sphere for Employees – The Agentic AI Copilot Transforming Efficiency & Experience in Financial Services
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Frontline staff in banks and credit unions have to maintain a (seemingly) impossible balance. On the one hand, rising customer expectations challenge them to deliver evermore knowledgeable and personalized service across channels. On…
The Challenges of Outsourcing Call Centers and Why Financial Institutions are Turning to AI
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The rise of call center outsourcing for overflow and after-hours calls was a logical and understandable evolution. In the late 1990s and early 2000s, company call centers recognized two developments – 1) their…
interface.ai Secures Funding to Become the Most Valuable Agentic AI Company in Banking
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San Francisco, California, October 22, 2024 – interface.ai, the leading provider of agentic AI solutions for community banks and credit unions, today announced the successful completion of a funding round led by Avataar…
Outpace your Competitors: Deploy AI Self-Service in Minutes with interface.ai
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Banks and credit unions are under pressure to adopt AI self-service channels to streamline operations and enhance customer service. Yet, many financial institutions face frustrating delays when trying to implement these systems. Traditional…
Agentic AI Explained: Definitions, Benefits & Examples of AI Agents
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Artificial intelligence has taken significant strides in recent years, but the next evolution is here: Agentic AI. Unlike traditional AI, which reacts to commands, Agentic AI operates autonomously, analyzing data, making decisions, and…
Why AI Data Quality is Vital for Effective Conversational AI in Banking
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“Data quality makes or breaks Generative AI efforts” – Cornerstone Advisors The power of AI and GenAI rests on the quality of the data it is trained on. If the data is poor-quality,…
