How artificial intelligence bots are changing the face of financial services
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(Guest Blog by Dr. David Tuyo, CEO, University Credit Union ; Originally Posted by CUInsight ) Despite all the excitement around innovations in fintech, larger and more traditional financial institutions are typically a…
University Credit Union partners with interface.ai to transform member experience & significantly enhance revenues & savings through Intelligent Virtual Assistants (IVA)
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Press Release: July 22, 2020- San Mateo, California (Source- PRNewswire) University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, announced that it has embarked on…
Assisted Digital Onboarding in banking is key for the online customer signup process
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With social distancing has become a new norm, digital banking is key for banks to stay connected with their customers. In the month of April 2020, digital banking apps in the US experienced…
Improving Debt Collection Practices with Artificial Intelligence
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Debt collection remains as one of the top challenges for financial institutions to manage their business profitability and it remains a manually intensive task. Banks often offload this activity to third party debt…
Covid-19 and Beyond: The Role of Chatbots in Managing Banking Operations
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On 28-May 2020, Bank innovation published an article titled ‘Tech Focus: Do chatbots have a long-term future after COVID-19 bump?’ in collaboration with interface.ai, Aite Group – the financial services research firm and…
Adapting contact centers to meet business continuity
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The COVID Pandemic has created a seismic shift in businesses and how they are run. Brands have had to rethink ways in which to service the customers while still being considerate towards their…
The Urgency of Integrating AI in Contact Center
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Integration of AI in Contact centers can keep employees safe, provide reliable customer service, and reduce customer wait time
Virtual Assistants, the silver lining in Shrinking Revenues from Overdraft Fees
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Overdraft fees in traditional banks are shrinking with the advent of challenger banks and regulatory scrutiny. AI Virtual assistants can help increase this revenue by offering advisory services to customers
