Actionable Insights on How AI is Transforming Call Centers
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With the ever-growing and doubling call volumes in the industries – the need for modern and automated solutions like Artificial Intelligence (AI) is more important than ever. As the COVID-19 virus descended in…
How Can Conversational AI Humanize the Digital Banking Experience?
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Digital banking has been around for a while – to keep at par with the growing customer demands and meet the expectations of digitally-savvy customers. Especially the post-pandemic period has seen many banks…
How Can Call Centers Improve Operations by Implementing AI?
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The cutting-edge technology—Artificial Intelligence (AI) and Machine Learning (ML) have impacted several industries and their processes, including banks, HR processes, hospitals, and many more. Gartner suggests that 37% of organizations have globally implemented…
3 Ways Conversational AI Can Be Used to Improve Banking Customer Service
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Delivering an interactive and engaging customer support service is one of the topmost priorities of any business. With the ever-growing customer expectations, brands and businesses are under pressure to create and deliver super-personalized…
Will Artificial Intelligence Replace Call center Agents?
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Call centers have been around for quite some time now. While many still employ a veritable army of agents, there are those who have moved up and achieved partial or complete call center…
Dover FCU achieved 40% call automation on Day 1, with interface.ai’s AI-powered Phone Banking
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Dover Federal Credit Union, serving over 43,000 members, is now offering 24×7 personalised support to all its members with interface.ai’s award-winning Artificial Intelligence-powered Phone Banking. Dover Federal Credit Union’s AI-powered Phone Banking, ‘Beau‘,…
Are you aware of hidden costs from Artificial Intelligence Vendors?
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For Financial Institutions, choosing the right vendor for Intelligent Virtual Assistant(IVA) technology involves various factors. In this blog, we will deep dive into Pricing. Pricing plays a critical role in the decision-making of…
‘Welby’ – Allegacy Federal Credit Union’s Intelligent Virtual Assistant, powered by interface.ai, is live on the CU’s Website
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Allegacy Federal Credit Union (Allegacy), one of the largest credit unions in North Carolina, serving over 163,000 members, will offer 24×7 personalized support to all its members with interface.ai’s award-winning Intelligent Virtual Assistant…
