Unpacking EFCU’s
AI Strategy

EFCU Financial Credit Union saw AI as the key to taking their member service and frontline efficiency to the next level. They recognized the potential to 1) enhance their phone banking experience with smarter automation and 2)  to empower frontline staff with real-time access to information and agentic support.

By embracing both Voice AI and an Employee Co-Pilot, EFCU has redefined how they serve members at scale – and now they’re sharing their journey.

In this live webinar with EFCU’s VP of Projects and Innovation and interface.ai’s CEO, you’ll learn:

• • How EFCU replaced IVR with Voice AI to achieve 50%+ automation in just 1 month.
  • How branch and contact center staff get real-time, accurate answers from an AI Co-Pilot – reducing training time, improving support accuracy, and speeding up service.
  • What EFCU learned about launching AI – from internal setup to driving member adoption with effective marketing.
  • The measurable impact of AI on member experience, staff productivity, and operational efficiency.

There will also be a live demo of EFCU’s Employee Co-Pilot in action so you can see how it transforms frontline staff efficiency and accuracy.